Returns & Cancellations

 
WARRANTY RETURNS

In the unlikely event that your computer has developed a fault please contact us (support@media-master.co.uk) to arrange for the item to be returned to us for immediate repair/replacement as per our warranty terms, full details of which can be found HERE.
 
 
14 DAY RETURNS POLICY
If you would like to return your product within the first 14 days of making your purchase we offer a refund policy. The item will be refunded within 4 business days of receiving the product in a satisfactory condition.


In the unlikely event of the item being returned due to a hardware fault you will receive a full refund.

Items being returned for other reasons will incur a small restocking fee, please see below:

As our computers are built to order there will be a small charge to cover any expenses incurred by us to fulfill your original order (payment fees, postage, assembly labour, admin, etc), this charge will be deducted from your refund total, please see below for charges:


- Computer (Supplied without Operating System) = 8% of order total price
- Computer (Supplied with Operating System) = 8% of order total price + £10


The item should be returned in its original new, unused state and original packaging.

To ensure the safe return of the product, please package your item with care, please also ensure all accessories, manuals, software, etc are also included in the return.

Items valued over £50.00 should be returned using a trackable delivery service, we recommend using the UPS Access Point service. Please insure your return item for the value of the product as we are not responsible for any damage caused during the return shipping.

Please contact: support@media-master.co.uk to arrange a return.

 
 
ORDER CANCELLATION POLICY
If you have placed an order and wish to cancel it before it has been shipped please contact us (support@media-master.co.uk) as soon as possible to help avoid unnecessary stock and assembly costs. Your refund will be issued within 4 business days, the time to receive the refund in your account will vary depending on payment method used.


Please note - if you cancel your order within the first 48 hours, a 3.5% charge will be deducted from your refund total, this is to cover the non-refundable transaction fees that payment companies charge.

If you used PayPal, in most cases the payment fee can also be refunded.


If you cancel your order after 48 hours of placing it, your request will be treated as an order return. Please see the returns policy above for charges that may apply.